SREC NOW is your hub for large-scale events (such as system-wide outages, natural disasters, pandemics, or other events) that affect our membership and our employees. Here you can find updates and information regarding the Cooperative's status and operating hours, as well as updates on ongoing outages.
The current pandemic and national State of Emergency has affected Sussex Rural Electric Cooperative's usual operating procedures.
At the moment, Sussex Rural Electric Cooperative's office is closed to the public until further notice. As of Thursday, March 19, Sussex Rural Electric Cooperative has instituted a work from home program which a majority of employees are participating in. This is a preemptive move to reduce risk of infection among our members and our employees.
If you have any questions, you will still be able to reach employees by phone or email, and updates will continue to come via our Facebook, Twitter, and email alerts, as well as being posted to the website on this page. You can report an outage by calling in at 973-875-5101, and our call center can still be reached 24/7 at 877-504-6463.
We understand that this is a stressful time for everyone, including our members. If you have issues with paying your bill, please call our office or email email@example.com and someone from our billing department will speak to you regarding an arrangement if necessary.
Ongoing updates to the pandemic situation and any major outages will be shared below.
Friday, May 22, 2020 - Annual Meeting Cancelation
Currently, Sussex Rural Electric Cooperative’s offices remain closed to the public with most of our employees working remotely. Based on current circumstances, the state’s stay at home order, and the ban on large gatherings, and factoring in the amount of time we need to plan for it, we are canceling our 83rd Annual Meeting of Members that had been scheduled for June 8, 2020. This is the first time that Sussex Rural has had to cancel its annual meeting dating back to the incorporation of the Co-op in 1937.
Since we cannot be certain what fall will bring, postponement is not an option and so the Board of Directors has canceled the meeting entirely. The purpose of our annual meeting is to report to the members the condition of the cooperative for the previous fiscal year and to announce the election results of board directors. Although we will not be meeting, our Annual Report will still arrive to all members with the May bill or it can be viewed on our website. We will announce the results of the election by social media and encourage you to send in your ballots by May 29, 2020 to complete our election process.
Electric service is not optional. Like a sufficient supply of food and water, reliable electricity is critical, especially in times like this. Not only to ensure your health and safety but also to provide power to your virtual classrooms and offices as we stay in our homes. Please know that Sussex Rural Electric has taken all safety precautions and follows all federal and state guidance in protecting its employees and its members while continuing to stay open and in business, keeping the lights on.
We would not have believed it if we were told in January that in two months we would be spending weeks under orders to stay at home, local businesses and all schools would be closed, travel would grind to a halt, and that our 83rd Annual Meeting would be canceled. But the unbelievable has become our shared reality. Our families, our community, and our Cooperative will no doubt feel the effects of this pandemic for a long time to come, in ways we have not yet even anticipated.
Your electric cooperative is working diligently with respect for you in mind. We will continue evaluating the pandemic status to determine our future decisions and course of action. We know you rely on safe, reliable electric service, and we will continue doing our best to serve you. Please stay safe and stay healthy.
Monday, April 13, 2020 - Outage Update #2
Our crews are still out finishing up the outages caused by this afternoons' storms. We needed a crane to lift this tree in Highland Lakes which is the cause of 87 members out. This tree also broke two poles owned by the telephone company. Once the tree is safely lifted and removed, the telephone company can replace their two poles and then we can transfer our electric onto the poles and power can be restored. Unfortunately, these members lost their power before noon today and may not get it back until after midnight. This was a long day for our crews and members who experienced outages.
Monday, April 13, 2020 - Outage Update #1
Currently SREC is experiencing outages scattered throughout our territory. This powerful storm system has already affected over one million people as it moves across the south and now the northeast. Over 30,000 people are without power in the State of NJ. The high winds are predicted to continue throughout the day. With the ground being so soft, as it has been saturated with rain, we expect more trees to fall. Our crews are working safely and NJ's executive orders about the coronavirus are not limiting us in our power restoration work. As more of our members are home we ask for patience. We will update outage restoration times for individual outages as crews get to the sites and evaluate the causes and problems. SREC Line Superintendent Steve Quinn provided the picture below of the cause for the outages in Frankford and Branchville.
Monday, March 23, 2020 - Social Distancing Infographic
Thursday, March 19, 2020 - Employees Working From Home
As we announced last Friday, SREC has closed the office to the public on March 16th as a preemptive measure to curb the spread of the virus. We feel it has now become necessary to close the physical office to our employees as well in order to try and prevent a single possible infection causing too many employees to be quarantined, or worse, become sick. There has been no positive test - this is purely a preventative measure to keep our employees safe and working, practicing recommended social distancing methods.
All employees are moving to our remote working plan. Your power will not be affected, work will continue in alternative locations as needed. Linemen will be available for outages, bills will still be processed and sent to members, and applications for membership will continue to be processed. If you have questions, you will still be able to speak with employees via phone or email and we will continue to update you of developments online at on the SREC Now page. We will be notifying our members by email alerts, Facebook, and Twitter of any further news or updates.
Please continue to call if you experience outages or have questions. We have planned for such scenarios and will continue to monitor the evolving trends diligently.
We are working with our members during this stressful time. If you have issues with paying your bill, please call our office or email firstname.lastname@example.org and someone from our billing department will speak to you regarding an arrangement if necessary.
Friday, March 13, 2020 - Office Closed to the Public
As you are now aware, there are cases of the coronavirus (COVID-19) in New Jersey which has resulted in the Governor declaring a State of Emergency due to the virus spread. Sussex Rural Electric Cooperative, as a local employer and community-focused entity, is monitoring this situation very carefully and is taking proactive and preventative measures.
We take the responsibility to keep the power on for our members and the businesses and facilities in our service territory very seriously. Our employees must be able to perform their duties for that to happen. In a proactive response to local conditions in our community and the surrounding areas, Sussex Rural Electric Cooperative has decided to close the business office to the public. Hopefully, this will serve as a means to help curb the spread of the coronavirus and as a measure to protect our employees so that they can continue to work to maintain our critical infrastructure. The Cooperative itself is remaining open and will be fully staffed during our normal business hours.
Our office will be closed to the public indefinitely. We will continue to stay vigilant and monitor local and state health departments, OEM, and other news sources. We will continue to update on the situation via our email and social media platforms as conditions warrant.
As notify our members of any updates via our email alerts, Facebook, and Twitter, all information will be available online as well at this webpage. You can pay your bill online through our website, through the mail, or you may still drop your payment off to our office in the night deposit box located on the exterior of our facility. Our office staff is still available to assist you over the phone and by email at this time, and our call center is staffed 24/7.