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Let's Talk About Scams

Wednesday | August 5, 2020
All News

To view the full print/pdf version of this issue of Currents, click here

For previous issues of Currents, visit our Currents Library

Let's Talk About Scams

By: Steve Sokolowski

Email: ssokolowski@sussexrec.com

As a member-owned cooperative, Sussex Rural Electric Cooperative’s mission since 1937 has always been to provide our members with the highest quality of service at the lowest possible price. Our primary interests are always with you, our members. Unfortunately, there are those out there who go to extreme lengths to take advantage of unsuspecting consumers, even pretending to represent their electric cooperative or other credible organizations.

Utility scams are common because of the vast number of utilities that exist, and consumers are understandably anxious at the idea of their utility notifying them of a sudden, unexpected disruption to their service. Secondly, new products and services in the energy industry provide an opening for scammers and pop-up companies to provide misleading information or shady products and services.

Avoid Phone Scams

A common phone scam begins with a phone number that appears to be from a valid utility company, including Sussex Rural Electric Cooperative. The scammer will claim you have a past due account and threaten to disconnect service or take legal action. The scammer will typically demand that you use a prepaid debit card or money order, often within a very short, urgent time frame to pay the “past due” amount. 

You can combat this scam by being aware of the status of your account. Never give your banking or personal information over the phone to someone you did not call. If you receive a suspicious call like this, call us directly at 973-875-5101 to report the potential scam. Do not use the phone number given by the scammer. We will be able to confirm with you your account’s standing and notify other members to be wary of scammer activity.

Avoid Solar Scams

Another scam we see from time to time is connected to rooftop solar. Homeowners with rooftop solar may receive a sales call offering an accessory, upgrade, or extended warranty to their solar array. The calls could be from scammers claiming to represent a solar company, promising to replace faulty or broken parts or improve efficiency. Again, if you are not expecting the call, don’t be fooled. These calls offering misleading information are likely a scam. Call the company that installed the solar array if you think there may be a problem. Other than occasional cleaning, rooftop solar (if installed correctly) is virtually maintenance-free. 

Use Trusted Sources

If you’re considering solar for your home, make sure you are working with a reputable company. Because this is still an emerging industry with evolving technology, many pop-up companies have appeared in an attempt to make a quick buck. Representatives of rooftop solar companies may have more sales experience than knowledge of the energy industry, and their primary goal could be making a sale and moving on to the next prospect.

While we do not directly offer rooftop solar as a service provided by the Co-op, you can always turn to us as a resource for information on solar and if it is right for you. In this ever-changing environment, it’s important to remember you have a trusted energy advisor – your local electric cooperative. We are a community-focused organization that always puts our members first.

Remember, we’re just one call or click away. If you ever have any questions about your electric service or bills, feel free to reach out – we’re here to help.

Spotting A Scam - Don't fall victim - Here are a few common scammer tactics: 1.) Pretend to be from SREC (They may spoof our phone number and your caller ID may show our name) 2.) Demand immediate payment (DO NOT pay over the phone, even if they say it's required to avoid immediate disconnection! 3.) Threaten to shut off power (We will NEVER generate urgent calls like these threatening disconnection). Suspect a scammer? Here's what to do. 1.) Hang up the phone. 2.) Call 973-875-5101 to report it to SREC. 3.) Alert friends, family, and neighbors to raise awareness!



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©2025 SussexREC. New Jersey's Best & Only

  • Your Cooperative
    • Guide to Co-op Membership
    • About the Cooperative
      • About Us
      • Cooperative History
      • Board of Directors
      • Bylaws
      • Touchstone Energy Cooperatives
      • 85th Anniversary Timeline
    • News
      • Currents Newsletter
      • Cooperative News
    • Annual Meeting
    • Video Library
    • Employment Opportunities
    • FAQs
  • Your Bill
    • Pay Your Bill
      • SREC Bill Pay Site
      • Quick Pay
    • About Your Bill
    • Billing Help
    • Capital Credits
    • Unclaimed Capital Credits
    • Ways to Save
      • Ways to Save Energy
      • #MondayMoneySavers
  • Your Service
    • Service Territory
    • Membership Application
    • Update Your Contact Info
    • End Service
    • Outages
    • Outage Map
    • Construction & Electrical
      • Construction
      • Meters
      • Electrician Disconnect/Reconnect
    • Scams
  • Your Home
    • Vegetation Management
      • Tree Management
      • Invasive Pests
      • Report a Tree to SREC
    • Exterior Lights
    • Solar & Renewables
      • About Solar Power
      • SREC Interconnection Process
      • Residential Interconnection Application
      • Commercial Interconnection Application
      • Guide for Solar Companies
    • Electric Vehicles
    • Home Energy Adventure
    • Electrical Safety
      • Home Safety Tips
      • Generator Safety
      • Power Line Safety
      • Safety Quiz
      • safeelectricity.org
  • Our Programs
    • Appliance Rebates
    • Medical Alert Program
    • Beat the Peak
    • ETS Heat
    • Surge Protection
    • SREC Resources
    • Cummins Home Generators
    • GenerLink
  • Our Community
    • Holiday Card Art Contest
    • Community Involvement
    • Donation Drives
    • Co-ops Vote
    • Building the Next Generation of Leaders
      • Schools
      • Youth Tour
      • Scholarships & Awards
    • SREC Kids - Pluggy's Power Patrol
  • Contact Us
    • Contact Us
    • Sign Up for Email Alerts
    • Member Satisfaction Survey
    • Member Advisory Committee